Refund and return policy

Effective: 2026-05-26

We want you to be happy with what you buy from logistow.com. If something arrives broken, doesn't match what you ordered, or never shows up, we'll make it right. This page tells you exactly how that works — and what we can't do.

The short version

• You have 30 days from the delivery date to ask for a refund or replacement.
• For most issues, we refund without asking you to ship the item back. You keep it.
• For items over $75, we may ask you to return the item before we refund. We'll provide instructions.
• Email info@logistow.com with your order number and photos to start a claim.

When you qualify for a refund

You can request a refund or free replacement within 30 days of delivery if:

• The item arrived damaged, defective, or doesn't work as described
• We sent the wrong item, wrong color, or wrong size
• The package was lost in transit and tracking confirms it never arrived
• The item was materially misrepresented on the product page

If any of these apply, send us:

1. Your order number
2. Photos of the item (and packaging, if relevant)
3. A short description of the problem

We review claims within 2 business days. Most refunds are approved on the spot and credited to your original payment method within 5–10 business days, depending on your bank.

Why most refunds don't require a return

We ship from warehouses in the US and China. For most lower-cost items, the cost of shipping a return — especially back to a China-origin warehouse — is higher than the product itself. Asking you to repackage and ship something back doesn't make sense for either of us.

So for items under $75, we typically refund and let you keep the product. Donate it, recycle it, or use it however makes sense.

Items over $75

For higher-value items (roof cargo bags, roof racks, roof baskets, and other items priced above $75), we may ask you to return the item before we issue a refund. If we do:

• We provide return instructions and the return address
• For damaged or defective items, we cover return shipping
• For buyer's-remorse returns (see below), you cover return shipping
• The item must arrive back in its original condition with all parts and packaging

What we don't refund

We can't refund or replace items if:

• The 30-day window from delivery has passed
• The item shows signs of use beyond reasonable inspection (installed, used outdoors, dirty, scuffed from real use)
• Parts are missing that were included in the original package, when the missing parts were removed by you
• The item was damaged by misuse, overloading past stated capacity, or modification
• You ordered the wrong size or wrong vehicle fit despite the fit information on the product page (see below)

Fit and compatibility

A lot of our products list specific compatibility — for example, roof crossbars that fit roofs under 48 inches wide, or seat-gap organizers designed for consoles at or above seat height. Every product page tells you what fits and what doesn't.

If you order an item that the product page explicitly says won't fit your vehicle, that's not a defect — we can't refund those. Measure your car or check the listed fit before ordering. If you're not sure, email us first.

Buyer's remorse / changed your mind

If you simply changed your mind and the item is unused, in original packaging, you can return it within 30 days for a refund minus return shipping. Email us first so we can authorize the return and give you the address.

We don't issue refunds for changed-mind returns until the item arrives back in resellable condition.

Lost packages

If your tracking shows the package was delivered but you can't find it:

1. Check with neighbors and household members
2. Look around your property — porches, side gates, garages, behind planters
3. Wait 48 hours — carriers sometimes mark a package "delivered" a day early
4. If it's still missing, email us within 30 days of the expected delivery date

If tracking shows the package was lost in transit (not moving for 14+ days, or marked lost by the carrier), we'll refund or reship at no cost to you.

Damaged on arrival

If a box arrives visibly damaged:

1. Photograph the box before opening it if possible
2. Open and check the contents
3. Photograph any damaged contents
4. Email us within 48 hours of delivery with the photos

Photo evidence speeds up claims significantly.

Order cancellations

You can cancel an order for any reason within 24 hours of placing it. After 24 hours, the order is usually already with the warehouse and we can't pull it back.

To cancel: email info@logistow.com with your order number and the word "cancel" in the subject line.

Refunds on sale items and discounts

Sale items, clearance items, and items bought with a discount code are eligible for refunds under the same terms above. If you received a discount on the order, the refund reflects the actual amount you paid (after discount), not the original list price.

Chargebacks

Please email us first before filing a chargeback with your card issuer. Almost every issue can be resolved faster directly with us than through a card dispute. Chargebacks take 30–90 days to resolve through the bank, and we have to spend the same time on our end to respond to them — that's energy we'd rather spend solving your problem.

How to contact us

Email info@logistow.com with:

• Order number (starts with #)
• Brief description of the issue
• Photos if relevant

We reply within 1 business day, often same day.

Logistow is operated by Onsite Liquidators, In